Terms & Conditions

Welcome! Thank you for visiting, I hope you find just what you need.

This website, www.diannamoroney.com is owned and operated by Dianna Moroney ABN 26 579 424 354. If you have any questions or need further information, please contact: Dianna Moroney here.

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and I care about making sure we both know where we stand.

When you visit this website, use my services and/or purchase my products you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from me.

These terms may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.

There may be additional specific terms of service provided to you in relation to my services and products. If there is any inconsistency between this document and those specific terms of service, this document is overruled to the extent of the inconsistency.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

Website Content - Disclaimer

The content that I provide on this website may include information about health and wellbeing, Natural Therapies, Naturopathy, Neuro Emotional Technique (NET), PSYCH-K, my personal experiences, antenatal health information, stress; and may come in the forms of; webpages, blog posts, articles, health tips, videos, e-books/e-guides, e-courses, programs, pdf documents. This content is provided solely for informational purposes, and is not designed to diagnose or treat a health issue or disease. The information provided here is of a general nature and is not intended as a substitute for a consultation with a health practitioner that would be able to take into account your personal situation. Please consult your trusted medical professional with any health concerns you may have, and before implementing any dietary or lifestyle changes.

MY RIGHTS & RESPONSIBILITIES

I take great care to provide valuable information but I cannot be responsible for the use that you make of that information.
Please be aware that the generalised health and wellness information I provide is not a substitute for medical care or personalised care tailored to your individual circumstances.
There is no professional relationship formed between us unless you explicitly choose to work with me by purchasing my private 1:1 consultation services.
Any client comments, experiences and results I may display on this website are based on my experience and those of my previous clients. They are not guarantees that anyone else will achieve the same results.
While I take all reasonable care to ensure that the information I provide is accurate, relevant and up-to-date, I make no guarantees in this regard and disclaim any legal liability for any inaccuracy, incompleteness or error. If you find something that seems problematic, it would be very helpful if you let me know!
I may modify the content provided on this website at any time, including altering or deleting it without notice.

VISITOR RESPONSIBILITIES

It is important that you use common sense and take responsibility for your own health, safety and wellbeing. If you are feeling unwell, distressed, depressed, anxious or that something is not quite right with yourself, please reach out and contact your trusted medical practitioner for support.
If you choose to purchase any of my products, this does not constitute a consultation or professional relationship of client/practitioner. If you choose to purchase and use my products you agree to act responsibly, use common sense and always consult your medical practitioner before embarking on a health program; to ascertain your personal health situation and safety of the program for you; and act with care.
Nutritional and herbal supplementation is safest when prescribed by a qualified health practitioner. If you are taking any medications and wish to take nutritional or herbal supplements, it is advised that a qualified medical or naturopathic health practitioner checks for potential interactions between the medications and supplements in the context of a consultation before you ingest the supplements. A consultation with a qualified medical or naturopathic health practitioner will also help to assess appropriateness of supplementation to your personal circumstances.
If you are unsure about the suitability of information on my website to your situation, please contact me with your queries.
Please seek medical advice before acting on information that I provide to ensure suitability to your personal situation and to ensure your safety.

DOWNLOADS

I may offer files for download. While I take every care to ensure that my content is safe, I am not responsible for viruses or any other damage which might occur as a result of downloading material from my website. Please make sure that you maintain adequate internet security.

EXTERNAL LINKS

I am not responsible for the content of external sites that are linked to on my website.

My Services - Disclaimer

There are a number of ways you may choose to work with me that are available to purchase or book through my website. The terms and conditions in this document apply to all of my services and products unless alternative terms are explicitly stated.

The services that I offer include:

Naturopathic consultations- once you book and pay for a naturopathic consultation, we will meet at the appointment time as arranged in clinic, via phone call or via a tele-conference platform online. At the first appointment we discuss your health history, current situation and goals. We may conduct safe in-clinic testing and I may refer you for external testing i.e. pathology testing. I may refer you to another health practitioner if indicated for your best care. After this I put together a Naturopathic treatment plan for you that may include nutrition and lifestyle advice, nutritional and/or herbal supplementation, and other Naturopathic modalities and possibly Neuro Emotional Technique (NET) sessions. This plan is discussed in your second appointment. You may either accept or decline to follow this treatment plan. On acceptance of your treatment plan I support you with future consultations. I offer ongoing long term wellness check-ups once clients achieve their initial health goals.

Neuro Emotional Technique (NET) sessions- These are in person sessions that utilise a safe muscle testing process that may support the processing of unresolved stress patterns in the body. NET may also help to harmonise your subconscious beliefs with your conscious goals.

E-guides, e-books, pdf documents, blog posts, programs, online courses, in-person courses, webinars, videos, articles. Content is for informational purposes only and not intended to treat a medical condition.

My intention in offering these services and products:

Naturopathic consultations are offered to support you naturally in your health and wellness. Your body has an amazing ability to heal and Naturopathy and complementary therapies can offer holistic support for your body, mind and soul. I want you to feel supported, connected, informed and confident in yourself and in your self-care.

NET sessions are offered to support your body to process unresolved physiological stress patterns and often people find they just feel better after a NET session. NET may help to align your subconscious beliefs with what you consciously know that you want in your life, possibly making it more likely that you will be able to manifest your goals.

E-guides, e-books, pdf documents, blog posts, programs, online courses, in-person courses, webinars, videos and articles are offered for informational purposes only and are not intended to diagnose or treat a person's health or medical condition.

MY QUALIFICATIONS

My qualifications include:

-Bachelor of Natural Therapies (from Southern Cross University)

-Advanced Diploma of Naturopathy

-Advanced Diploma of Western Herbal Medicine

-Certified Neuro Emotional Technique (NET) Practitioner

-PSYCH-K workshops with accredited instructors

-Certified Coach

-Member of Australian Natural Therapists Association (ANTA)

MY RESPONSIBILITY

It is my responsibility to exercise all reasonable care and due diligence and to keep up to date with continuing professional education. I have a duty of care to my clients and I take this very seriously. Your health, wellbeing and safety are extremely important to me. If you require support that is out of my scope of practice, I will refer you to a suitably qualified practitioner.

YOUR RESPONSIBILITY

As a naturopathic client, it is your responsibility to ensure that you disclose all health information, past and present. It is your responsibility to seek a medical practitioner for diagnoses and medical treatment. It is your responsibility to complete all of the forms that I give you accurately and truthfully. If you feel like anything is missing, you should add it in. It is your responsibility to communicate your feelings, thoughts, concerns, questions with me. I really won't know what you are thinking unless you tell me. I want this process to be as successful for you as possible. It is your responsibility to implement the treatment plan and communicate any feedback, difficulties, adverse reactions or side-effects to me as soon as possible. It is your responsibility to engage a support network for yourself, this may include other practitioners that look after other aspects of your health, and friends and family for social wellness.

As a NET client, it is your responsibility to advise me of any past or current mental health diagnoses, concerns or conditions. If you have a diagnosed psychotic condition, this is not the treatment for you. If you are under the influence of any drugs or alcohol, you should not be in consultation or partake in these sessions. It is your responsibility to be under the care of a qualified psychologist, counsellor or psychiatrist if you have a mental health condition. I will assist in a mental health practitioner referral if you are working with me and I deem your care requirements to be out of my scope of practice.

IMPORTANT INFORMATION

Before deciding to book a Naturopathic consultation, you should consider how likely you are to commit to a treatment plan and make any advised lifestyle changes. I don't want you to invest and not be ready to make changes in your life. Naturopathic care with me is holistic and may involve a selection of: dietary intervention, lifestyle advice, supplementation and NET sessions. If you are not prepared to implement these suggestions, then now may not be the right time for you to invest in Naturopathic care. Occasionally there can be side-effects or adverse reactions to supplements. If this happens the client is to cease taking the supplement and let me know as soon as possible. I will then adjust treatment accordingly and report any adverse reactions as required.

Before deciding to book a NET session, you should consider if you are ready to address underlying personal issues. NET is an interactive process that requires the client's participation. The practitioner is merely the facilitator. NET does not deal with "reality" but with "emotional reality". NET can bring up traumatic memories that may or may not be real. NET do not deal with psychology, but with physiology. The client is in complete control and can discontinue the session if any topic arises which the client does not wish to discuss. Any conceivable life experience may be the subject of an NET session. Occasionally clients may feel emotional during or after an NET session. This is perfectly normal and can be likened to the purging effect of coughing or sneezing. Appropriate referrals to other Health Care Professionals are made where appropriate.

Before deciding to purchase any of my programs, courses or products, including ‘The 2 Week Body Cleanse Program,’ and the 'Nourish Your Nervous System' course, you should consider its appropriateness for your situation. If you have any health conditions, you should seek the advice of your medical practitioner before embarking on any programs or courses or utilizing any health advice to assess suitability for you.

Before deciding to purchase ‘The 2 Week Body Cleanse Program,’ please consider the following important information:

Pregnancy- The Body Cleanse program is made up of healthy wholefoods. If you are pregnant or become pregnant while on this program, seek professional advice on safe foods and herbal teas to consume while pregnant.

If you are planning on becoming pregnant, this program is safe as a body cleanse pre-conception. Note that it takes 3-4 months for eggs and sperm to develop, therefore it is best to complete a cleanse or detox at least four months before conception. This is especially relevant to a supplement assisted cleanse or more intensive detox.

Breast Feeding- This program without supplements is safe during breastfeeding. Some important considerations:

Breastfeeding mothers require increased water intake. Listen to your body and drink more filtered water with each breastfeed and throughout the day.

Breastfeeding places an increased demand on your body for nutrients. Choose nutrient dense foods as included in this program, and eat as much as your body tells you that it needs, without overeating. Remember, your body requires additional energy to support a growing human.

Potassium Containing Foods and Kidney Conditions- If you have kidney disease or have been prescribed a low potassium diet, please follow your doctor's advice. This program contains potassium containing foods and is not intended for people on a low potassium diet.

Medications- This program is a healthy eating plan. If you would like to supplement alongside this program, please seek advice from a health professional before adding any supplements to your regime.

Side-effects- If you are withdrawing from caffeine, sugar, alcohol or other unhealthy substances, you may experience symptoms such as headaches, nausea, bowel changes, lethargy. Ensure you are meeting your fluid requirements. These symptoms should resolve within a few days. If symptoms are severe or last more than a few days, contact me or seek advice from your qualified health practitioner.

Food Reactions- If you develop a reaction to any foods, stop eating that food immediately. Severe food allergy can be life-threatening. Food allergy signs and symptoms include:

tingling or itching around the mouth
swelling of face, lips, throat or other parts of body
difficulty breathing, wheezing
abdominal pain, nausea, vomiting
fainting or dizzyness

For more detailed information on food allergies and intolerances and where to get help, visit:

https://www.betterhealth.vic.gov.au/health/conditionsandtreatments/food-allergy-and-intolerance

Intake forms and payment for consultations and sessions are completed prior to appointments. This leaves more time in the appointment to do the work that the client has booked in to see me for.

Naturopathic treatment does not guarantee results. I do the best that I can to support the client with the best treatment I can. I am human and may miss information at times. If something comes to light that I originally missed, I will apply this new knowledge as best as I see fit to ensure my best treatment for the client. I do not offer quick fixes or magic bullets. I treat symptoms as best as I can to relieve the client as soon as possible, and it is important to look at what is causing these symptoms and treat the cause. In addressing the underlying cause of symptoms, this takes time. Often treatment takes months to address these causes. I may refer the client for external testing to gather more information to guide treatment. External testing costs money and is paid directly to the providers. I do not make any money from external testing.

NET sessions do not guarantee results. I meet the client where they are and we work together utilising a safe muscle testing process to gather information and support the body to process unresolved stress patterns. We work with "emotional reality," which means that what comes up in a session may or may not be true in real life. The subconscious mind thinks the emotional reality is real and we support the physiology to resolve stress. The client's body does the healing, I do not heal. I facilitate the sessions in a supportive environment, but the client is doing their own healing.

Naturopathic consultations are not a substitute for consulting a medical practitioner. NET sessions are not a substitute for psychology, counselling, psychiatry or medical treatment. Articles, blog posts, e-guides, online courses, in-person courses and e-books are not a substitute for medical care.

If any concerns arise you should seek advice from a medical or mental health professional.

Before deciding to purchase any programs, courses online or in-person, e-books, e-guides that I may offer, it should be understood that any advice, recommendations or information offered is of a general nature and may or may not be suitable to your personal circumstances at any given time. For personalised advice you must have a consultation with qualified health practitioner. Before embarking on any programs or recommendations offered on this website via site pages, blog posts, articles, e-books, e-guides, online or in-person programs or other means, you should seek advice from your appropriately qualified health professional to consider your personal circumstances and put your safety first.

SUITABILITY

My Naturopathic services are especially suitable for women experiencing hormonal imbalance, pre-menstrual syndrome (PMS), peri-menopause, irritable bowel syndrome (IBS), digestive issues, stress, anxiety, adrenal fatigue, preconception care, post-natal recovery. NET is suitable to address the stress component of these issues.

NET Sessions with me are especially suitable for antenatal women, post-natal and into their motherhood and parenting journey. In these sessions we can look at any fears around pregnancy and childbirth, becoming a mother and other specific concerns. Once baby is born and women are into their parenting journey, they may struggle with certain aspects of parenting and who they are now and want to feel better in their self. I endeavour to support the continual evolution of a woman through this journey to help her process her internal stress and align her subconscious mind with how she wishes to be in daily life.

Intellectual Property

You may not copy or reproduce any part of my content without my written consent.

Commercial exploitation of my content in any way that competes with my business is strictly prohibited.

You are welcome to share blog posts or other publicly available content through social media, but you must provide a link back to this website.

TRADEMARKS

I own the logo displayed on this website, including DM. This logo may not be used in connection with any other product or service or in any way that is likely to cause confusion in the marketplace, or in any manner that disparages me or my business.

Payment Terms

FORMS OF PAYMENT

Forms of payment currently accepted include: bank deposit.

PAYMENT TERMS

Once an appointment has been booked, you will be emailed payment details. Payment is to be made within 24 hours to secure your appointment.

Delivery and Shipping

SHIPPING

Supplements are prescribed during or after Naturopathic Consultation through third party supplier www.vital.ly. I open a patient account with vital.ly for my clients upon their consent and prescribe recommended supplements for clients to purchase online. For shipping costs, turnaround time and other queries about shipping, please visit https://www.vital.ly/delivery.html

DELIVERY

Naturopathic consultations are available in-clinic in Adelaide, via telephone or online via secure tele-health platform doxy.me. Prior to the consultation, a Health History Form and Intake Form needs to be completed and consent forms read and signed. The Health History Form, Intake Forms (including consent forms) and copies of any recent test results (i.e. blood tests) need to be emailed to me at least 24 hours prior to the appointment time. For telehealth consultations a link will be emailed to the client to click on and enter an online waiting room. There is no need to download any software. NET sessions are available in clinic in Adelaide.

Appointments are paid for in advance. If the client is a no-show, the client agrees to forfeit their payment. If unforeseen circumstances occur and I cannot be there, I will let the client know as soon as possible via phone or email and reschedule the appointment. For telehealth consultations, the client should be in a private location where they won't be disturbed and ensure their own privacy. I conduct telehealth consultations from a private room with no one else in the room to ensure the client's privacy.

The Nourish Your Nervous System online course is delivered via the website platform thinkific.com. All included content is available from the website to access once the course is purchased. The course is self-paced, meaning that you work through each of the six modules in your own time. The modules are laid out in order for you to follow along with. All audio and PDF files are available for you to download, videos remain on the website. Once you purchase the Nourish Your Nervous System online course, you will have access for a minimum of 12 months from date of purchase. Audio and PDF content can be downloaded for permanent personal use, however after 12 months from date of purchase there are no guarantees that the course will still be available on the thinkific.com platform.

Appointment Policies

APPOINTMENTS

The client is requested to provide at least 24 hours’ notice if they need to reschedule or cancel their appointment. Clients who cancel their appointment within 24 hours of the appointment will forfeit the cost of their appointment. This is necessary to cover my expenses of providing my service which includes but is not limited to clinic rent that I cannot cancel and not pay. I reserve discretion to offer makeup sessions depending on my assessment of the urgency of the circumstances. If the client is a no-show, the client agrees to forfeit their payment.

Refund Policy & Consumer Guarantees

CHANGE OF MIND

I do not offer a refund for change of mind so I encourage you to consider carefully whether the service is right for you before you make your booking.

Refunds do not apply for purchases of digital products and online courses and programs available and sold on this website. Please consider carefully before making any purchases. You are welcome to contact me if you require any further information before making your decision to book a consultation or purchase a product, program or course.

MINOR PROBLEMS

Possible minor problems: if an e-book/ e-guide/ program does not download upon purchase, the purchaser is to contact me within 7 days and I will email the product direct to the client's email address within 7 days of receiving their email.

If there is a problem accessing an online course, the purchaser is to notify me within 7 days and I will resolve the issue as quickly as possible.

Telehealth consultations: if the online consultation gets cut off, I will attempt to reconnect the online consultation right away. If reconnection is not re-established within five minutes, the client is to call my mobile number to continue the consultation.

If I am ill and unable to attend an appointment, I will provide notice to the client as soon as I am aware of illness and being unable to conduct appointment. I will reschedule the appointment at an earliest mutual convenience. If the client is ill and unable to attend an appointment they are to notify me as soon as they are aware of illness by phone.

INVITATION TO DISCUSS PROBLEM

If you feel that there is any problem with my services, please let me know within 24 hours after our appointment. I would rather know that you are unhappy so that I can address your concerns and try to find a mutually acceptable solution.

LIMITATION OF LIABILITY

I take my obligations under Australian Consumer Law seriously and am keen to hear if you have any problems. However, if there is a problem, my liability is strictly limited to:

- replacing the goods or providing the services again

Respectful Communication

COMMENTS POLICY

For concerns please contact me here and I will do my best to address any issues. It is my intention to create a supportive environment for my clients and people who wish to read my work. Social Media (including but not limited to: Facebook, Instagram and Linked In) comments are welcome if they are useful and helpful. Mutual respect and courtesy is expected. Kindness and supportive comments are encouraged. I will delete any unacceptable comments, this includes comments that are rude, slanderous or offensive to me or if they are directed to anyone else on my social media platform/s. Let's put goodness out into the world and focus on love and kindness and be kind to ourselves as well as others.

Jurisdiction & Dispute Resolution

NEGOTIATION

If you have any concerns, issues or complaint arising out of your use of this website, my products, programs, courses or services, or these terms and conditions, we agree to communicate with the intention of making a genuine effort to seek a win/win solution, trying to resolve the dispute through negotiation and discussion.

MEDIATION

If we are unable to resolve a dispute by negotiation and discussion, you may access the complaints procedure offered by Australian Natural Therapists Association (ANTA) here: https://www.australiannaturaltherapistsassociation.com.au/Public/About_Us/Complaints/Public/About_Us/Complaints_Handling.aspx?hkey=86a5f57d-c707-4403-9d68-e16cdeec9a40

NON-DISPARAGEMENT

We both agree that we shall not publicly or privately disparage each other or anyone connected with the other's business, but rather shall act in good faith to refrain from any conduct or communication which might reasonably be expected to interfere with the business and/or personal interests of each other.

JURISDICTION

This agreement is subject to the governing law of South Australia. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of South Australia, and the Commonwealth of Australia, will have exclusive jurisdiction.

Terms & Conditions

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